Patterns of Successful Apple Admins

How can you ensure that you're doing a stellar job of supporting the people in your organization who use Apple devices? In this session, Weldon and Arek share the patterns of success for Apple admins that they've seen over their time as consultants, trainers, and more recently, working at an MDM vendor. It's 2023. Mac has been around for 39 years, and Mac OS X turned 22 a week ago. iPhone and iPhoneOS (now iOS) was released nearly 16 years ago in 2007. And almost 13 years ago, Apple introduced iPad, iOS 4, and the beginnings of MDM in 2010. Some of us have been administering Apple devices for literally decades. Others are new to the Apple platform, after building their careers taking care of Windows or other devices. And let's not forget the accidental administrator, who fell into taking care of technology as part of a different primary role. Successful Apple admins have these practices and values in common: •Put users first •Focus on the outcome instead of the process •Align with Apple •Embrace change •Simplify Weldon and Arek will leave you with concrete ways to adopt those patterns and bring more value in your role.

About the presenter

Arek Dreyer is a Senior Product Engineer at Kandji, the Apple device management and security platform. Before joining Kandji in 2021, Dreyer spent over two decades as an independent consultant, author, and trainer, and helped maintain and update several books and courses that supported Apple training and certification programs. He’s looking forward to returning to X World again and visiting Melbourne for the first time. Weldon Dodd started his career running the Mac lab and the NeXT lab at a university where he was introduced to TCP/IP and the Web, and then went into wireless telecom just as that industry was introducing digital networks and Internet access. After teaching high school history and coaching in a Colorado state champion soccer program, Weldon spent the following decade in professional services automating large Apple deployments and running the Apple Training Center in Colorado. Weldon joined Kandji in 2020 where he has built and led several teams, and now leads product strategy.